How Do I Create an Account?
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How to Create Your Bally Bet Account
To create an account on our website or app, click “Join Now.” You’ll be prompted to provide basic personal details, including your full legal name, date of birth, home address, email, and other required information.
Please note that due to regulatory and compliance purposes, supporting documents may be required to complete account verification.
For Pennsylvania accounts, please see additional requirements listed below.
Eligibility Requirements for Registration
To register and use Bally Bet, you must:
- Be 21 years of age or older at the time of registration. We may request additional information to confirm your age at any time.
- Be physically located in an authorized gaming jurisdiction when placing wagers. Location verification may be required.
- Not be excluded from gambling by law (including self-exclusion, being on a regulatory exclusion list, or classified as a Prohibited Person).
- Register using your own full legal name and only for personal use—you may not register or wager on behalf of someone else.
- Use a valid payment method registered in your name, such as a bank account, credit card, or approved alternative.
- Accurately complete all required fields on the registration form.
- Comply with our Terms and Conditions and all Additional Terms while using Bally Bet.
Additional Account Rules
- You may only have one (1) active account on Bally Bet at any given time.
- Duplicate accounts are immediately closed. If you have a previous account or are unsure, please contact Customer Support.
- You may not access Bally Bet through another person’s account or allow anyone else to access your account.
- You may not transfer funds between accounts or to other users.
Pennsylvania Liveness Check
What Is a Liveness Check and How Does It Work?
For Pennsylvania account registration, completing a liveness check is an important part of verifying your identity and keeping your account secure. This process helps confirm that the person registering the account is truly you and not someone attempting to use your information fraudulently. It’s a quick, safe, and secure step that protects both you and your account. Here’s how it works:
After entering your One-Time PIN (OTP), you’ll be directed to the verification page. Once you give consent, you’ll be prompted to:
1. Upload a photo of your valid ID (front and back).
2. Review and confirm that all information captured matches your ID exactly — you’ll have the chance to edit if needed.
3. Complete a short face verification (liveness) video. This quick selfie video helps match your face to your ID using secure facial biometrics.
Your personal and biometric data is used only to verify your identity and prevent fraud.
Tips for a smooth verification:
Make sure you’re in a well-lit area.
-Keep your face fully visible (remove hats, glasses, or masks).
-Follow the on-screen instructions carefully.
-Hold your phone steady during the short video.
If the liveness check doesn’t pass, please contact Customer Support. Our team can help restart the liveness check or trigger the email verification process so you can complete your registration. Your privacy and security are always our top priorities.
For more detailed information on registration, please visit our Terms and Conditions page.
Having Trouble Creating Your Account?
Most sign-up issues come down to a few common things. Here's how to sort them out:
"You already have an account"
You can only have one Bally Bet account, so if you see this, you've likely registered with us before—even if it was a while ago.
- Try logging in with the email you may have used. Not sure of your password? Select "Forgot Password" to reset it.
- If you're certain you've never registered, or you're still stuck, contact our 24/7 support team and we'll help you locate or recover your account.
"We couldn't verify your details" or a message asking you to contact support
This usually means the information you entered didn't match our identity records—a security step that keeps your account safe.
- Double-check that your full legal name, date of birth, address, and SSN are entered exactly as they appear on your official ID (no nicknames, abbreviations, or typos).
- Fix anything that doesn't match and try again.
- If it still won't go through, contact our 24/7 support team with the email you used to register and a short description of the issue. To confirm your identity, we may ask you to provide a supporting document.
Everything looks correct, but registration still won't complete
- Make sure you're 21 or older and physically located in a state where Bally Bet is available.
Use a valid payment method registered in your own name. - If all your details are accurate and it still won't complete, reach out to our 24/7 support team and we'll take a closer look.
Didn't get to add a promo code?
Promo codes need to be entered during sign-up—they can't be added once your account is created. If you missed it, contact our 24/7 support team and we'll let you know what options may be available.
A quick tip: entering accurate information that matches your ID the first time is the fastest way to get up and running.
Should you still be unable to complete account creation, please contact our 24/7 support team.
We're here to help!