You're welcome to request a change to your Loss Limit whenever you need to—we want all our players to enjoy their gaming experience responsibly and within their comfort levels. Just keep in mind that decreases take effect immediately, while increases or removals apply only after the current limit period has passed, with waiting periods in place to help promote Responsible Gaming.

In Illinois, the option to remove or change a Responsible Gaming limit may not currently be available. If you'd like to remove or adjust a limit, please contact our support team and we'll be happy to assist. Please also note that removing or increasing a limit is subject to a cool-off period before the change takes effect.

IMPORTANT: Customer Support cannot override or expedite your limit changes.

How Decreasing Your Loss Limit Works

• Requests to decrease your Loss Limit take effect immediately.
• Example: If your current Daily Loss Limit is $500 and you lower it to $300, the new limit will apply as soon as you click ‘Confirm’.
• Note: Any losses already incurred will count toward your new limit.

How Increasing or Removing Your Loss Limit Works

• Requests to increase or remove a Loss Limit will take effect after the current limit period has passed.
• Example: If you change your daily limit on Monday at 12:00 p.m., your new limit will become active on Tuesday at 12:01 p.m.
• The exact date and time for any change will be displayed on screen upon confirmation.

For more information on our Responsible Gaming policy, visit:
https://play.ballybet.com/account/responsible-gaming

If you have any questions or need help, our team is available 24/7 to support you.