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Setting a Loss Limit

A Loss Limit is a useful Responsible Gaming tool to help you manage how much you’re willing to lose while playing on our site. It can be set for a daily, weekly, or monthly timeframe, and always includes any losses you’ve already incurred during your selected period. Before confirming, you’ll have the chance to review your current limit, the new limit, your past losses, and the remaining amount you can lose in the period.

Important: Customer Support cannot change, remove or override any Responsible Gaming limits set in place. As per gaming regulations, each limit must remain in place for its full duration.

Please note: Loss Limits are only available in certain jurisdictions. This feature is currently supported in Illinois, New York, Tennessee, and New Jersey.

How to Set a Loss Limit

1.    Tap the Menu button in the top right corner.
2.    Scroll down to Play Responsibly and select 'Safer Gaming Tools'.
3.    Choose Loss Limits and pick the time period Daily, Weekly, and/or Monthly.
4.    Enter your preferred deposit amount and Save Loss Limits to proceed.
       For Illinois only: Select a Duration Period and manually input the duration based on the limit type:
       - Daily Limit: Enter the number of days (minimum 3 to 365 days).
       - Weekly Limit: Enter the number of weeks (minimum 1 to 52 weeks).
       - Monthly Limit: Enter the number of months (minimum 1 to 12 months).
5.    Review and Confirm your changes to activate it.

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Important Notes About Loss Limits

  • A Loss Limit stays in effect until you actively change or remove it.

  • If you decrease your Loss Limit, the change takes effect immediately.
  • If you increase or remove your Loss Limit, the update only takes effect after the current period ends and one additional period has passed. You must also confirm the change within your account.
  • Loss Limits will not affect your ability to deposit or withdraw funds, and canceled withdrawals do not count toward your limits.

Viewing Your Limit History (NJ, PA, RI and IL Only)

  1. Tap the Menu button in the top right corner.
  2.  Scroll down to Play Responsibly and select 'RG Limit History'.
  3. Select RG Limit History to view limits applied over the past 12 months.

For more information about our Responsible Gaming policy and helpful tips for staying in control, visit: https://play.ballybet.com/account/responsible-gaming

If you have questions, our support team is available 24/7 and ready to help!

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