I'm in state but it's showing I'm outside the border. What can I do?
We know how frustrating it can be to get a location error—especially when you’re actually inside a state where online casino play is allowed. If you're near a state border, sometimes your device may have a harder time pinpointing your exact location, which can cause a false location failure.
If you're using a mobile device, here are a few quick tips to help:
- Make sure Wi-Fi is turned on (even if you're not connected to a network).
- Ensure Location Services are enabled on your phone.
- Double-check that the Bally Bet Sportsbook & Casino app has permission to access your location, and that Precise Location is turned on.
Once you’ve checked those settings, try again and see if it works.
Still not having luck? If you're right near the state line, you may need to move a bit farther into the state and try again—just to give your device a clearer signal.
Need help? If you have any questions, we're available 24/7 and here to help! We'll get you back to playing your way—anytime!