How to Close Your Bally Bet Sportsbook & Casino Account

If you’re considering closing your account, please know we’re here to support you every step of the way. Closing your account is straightforward—simply contact our caring Customer Support Team, available 24/7 via Live Chat or email.

To find the correct contact information for your state, please click below.

Your Feedback Matters

We value your experience at Bally Bet Sportsbook & Casino. If you feel comfortable sharing, we’d truly appreciate hearing your reasons for closing your account. Your honest feedback helps us improve our services for you and all our players.

Important Information About Withdrawals

Before closing your account, please withdraw any remaining balance, as you won’t be able to access the account afterwards.
If your account has already been closed and you still have a balance, our Customer Service team can assist you in retrieving your funds—just reach out.

Not Ready for Permanent Closure? 

If you’re not quite ready to close your account permanently, you can opt for a temporary pause with our Cool Off/Account Time Out option. This break can last from 3 days up to 4 weeks (up to 4 months for Pennsylvania residents) and is designed to give you time to regain control without making a permanent decision.
You can easily set up this feature from the Responsible Gaming page of our site. Once activated, however, please note that the break cannot be ended early.

Learn More About Responsible Gaming

If you’d like more information about our Responsible Gaming policies or want to explore helpful tools for staying in control, please visit our Responsible Gaming page:
https://play.ballybet.com/account/responsible-gaming

We’re Here to Help

You’re never alone on your Bally Bet journey. Our dedicated team is always just a message away to assist you in any way you need.