When You'll Receive Your Withdrawal & Withdrawal Statuses Explained
Thank you for choosing to play with us!
We truly appreciate your patience and want to keep you informed about your withdrawal.
When you request a withdrawal on our site, the status will be displayed in your account. We work hard to process most withdrawals within 24 hours.
How long does each withdrawal method take?
The time it takes for your money to arrive depends on which withdrawal method you choose:
- VIP Preferred (ACH/e-Check): Funds usually arrive in 3–5 business days after processing.
- Cash at Casino (Cage Withdrawal): If you make your request during business hours (7:30 a.m.–5:30 p.m.), we can often review it right away. After approval, you’re welcome to pick up your cash at the casino cage.
- Visa®, Mastercard®, Discover: May appear right away, but can take up to 24 hours.
- PayPal®: Usually available within 24 hours after processing.
- Apple Pay: Often instant, but may take up to 24 hours.
- Trustly: Nearly instant for some banks; others may take up to 24 hours to process, plus 1–3 business days for settlement.
How can I track my withdrawal?
You can always check the status of your withdrawal by following these steps:
- Go to Account Menu.
- Select Wallet.
- Navigate to History.
- Under the Transactions tab, open the All transaction types drop‑down.
- Choose Withdrawals from the list.
- Locate the withdrawal in question and look for the ‘?’ icon.
- Click or tap the icon to view the status.
To learn more about your withdrawal status and what each update means, please view below.
Withdrawal Status Messages Explained
Submitted — “The withdrawal request has been received.”
Processing — “Transaction queued for processing, please allow up to 24 hours to complete.”
Not Successful — “Transaction failed and funds returned to your account. Please try again and/or consider using another method like Apple Pay or Trustly."
Accepted — “Withdrawal processed successfully. Please be aware that it may take up to 5 business days to reflect in your bank.”
User Reversed — “You cancelled this withdrawal and returned the funds to your account.”
Expired — “The transaction has expired and funds returned to your account, please request a new withdrawal.”
Under review — “The transaction is currently under review, please check your email for more information regarding this withdrawal.”
Other helpful information:
Plese note that not all withdrawal options are available in every state. For full details, please refer to Section 5.11 of our Terms & Conditions.
Need help? We're available 24/7 and here to assist!