Deposits and withdrawals unavailable? This typically indicates that your account has a pending verification request. Once you complete verification, both options can be restored. It only takes a few steps, and we'll guide you through them.

What You're Seeing

If your deposit or withdrawal options are not displaying, this means your account is pending verification. The screen below is an example of what you'll see. 

Why Is Verification Required?

To keep your account secure and protect your funds, we may need to verify:

• Your identity
• Your email address
• Your payment method

This process ensures that only you can access your account and safely complete transactions.

How Do I Provide Verification Documents?

• Check your email: Look for a message from us at the address registered to your account. The email will detail exactly what documents are required.
• Follow the instructions: Simply complete the steps as outlined to verify your account.

When Will I Be Able to Deposit and Withdraw?

Once your verification is complete, the deposit and withdrawal options in your account will automatically become available. At that point, you’ll be able to fund your account or cash out your winnings without any further delays.

Need help? If you don’t see the email or aren’t sure what to do, contact us-we are here 24/7 to guide you through the process.