We know how frustrating it is when you can't deposit or access your winnings, and we're here to help. In most cases, this happens because there's a pending verification request on your account.

Why Is Verification Required?

To keep your account secure and protect your funds, we may need to verify:

• Your identity
• Your email address
• Your payment method

This process ensures that only you can access your account and safely complete transactions.

How Do I Provide Verification Documents?

• Check your email: Look for a message from us at the address registered to your account. The email will detail exactly what documents are required.
• Follow the instructions: Simply complete the steps as outlined to verify your account.

When Will I Be Able to Deposit and Withdraw?

Once your verification is complete, the deposit and withdrawal options in your account will automatically become available. At that point, you’ll be able to fund your account or cash out your winnings without any further delays.

Need help? If you don’t see the email or aren’t sure what to do, contact us-we are here 24/7 to guide you through the process.