Game Loading Issues
Applies to states where casino games are available: New Jersey, Pennsylvania, and Rhode Island
We’re sorry you're having trouble loading your games. Let's work together to fix it!
Why won't my games load?
Loading issues can be caused by cached data or a weak connection. Start by clearing your browser’s cache and cookies, or reinstalling the app on mobile. Ensure your browser or app is up-to-date for better connectivity.
What if the loading bar gets stuck?
A slow or unstable connection can cause this. Clear your browser cache or reinstall the app.
How do I check my internet speed?
Search for “Speed Test” online to check your internet speed. Slow speeds or network maintenance may affect game loading. Check your router or modem, and try power cycling it by turning it off for 15-30 minutes, then back on.
Need help? If you’ve tried all of the above and the issue persists, or have any questions, we're available 24/7 and here to help!