Enrolling with VIP Preferred is usually quick and straightforward! That said, a few requirements need to be met to complete the process — so if your enrollment didn't go through, one of these is likely the reason.

Common Reasons for Enrollment Issues

• You need a valid driver’s license or state-issued photo ID (a non-driver ID works too).
• Your ID number will be verified during enrollment.
• The personal information you provide—including your bank account number—must match exactly with the details on your gaming account.
• If there’s any mismatch in your name, address, or banking information, your enrollment might not be successful.

What to Do If You Still Have Trouble

If you’re having trouble or have questions, you can:

• Contact VIP Preferred directly at 1-800-500-1973
• Visit their Support Center.

Need Help? If you have any questions, we're available 24/7 and here to help!