Closing Your Account

We’re sorry to see you go. If you wish to close your Bally Bet account, simply contact our 24/7 Support Team. Once we receive your request, we’ll process it promptly and send you a confirmation email.

We Value Your Feedback

We truly appreciate hearing your thoughts before you go. If there’s anything we could improve or a reason you’d like to share, your feedback helps us make Bally Bet better for everyone.

Pause Your Account

If you’re not ready to close your account completely, you might prefer a ‘Cool Off’ period. This gives you a temporary break from play, lasting between 3 days and 4 weeks. In Pennsylvania, this period can be extended up to 4 months. You can set this from the Responsible Gaming page, but please note it cannot be ended early once activated.

Account Balance and Funds

Please withdraw any remaining balance from your account before requesting closure, as you won’t be able to access the account once it’s closed. If your account is already closed and there are still funds remaining, our Customer Service team can help you retrieve your money—just reach out to us.

Learn More and Get Support

For more information on our Responsible Gaming policy and tips for staying in control, visit our Responsible Gaming page or connect with our Support Team anytime. You can also find your state's email contact information using the link below.

We’re always here if you need us.