If you’ve had three failed login attempts, your account will be locked for your security. Please contact our Support team and they’ll help you unlock your account.

To reset your password, simply:

1. Select "Forgotten Password?" on the login screen.
2. Enter your registered email address.
3. Check your inbox for a reset link (valid for 30 minutes).
4. Create a new password and log in.

To access your account, all you need is your registered email address and password—your username isn’t required for login. If you need to retrieve your username for any reason, just contact our Support team. They’ll provide your username after confirming your security details.

If your account has been blocked for 24 hours due to multiple failed password reset attempts, don’t worry—it will automatically lift after this period. Then, you can reset your password by:

1. Selecting "Forgotten Password?" on the Home Page.
2. Entering your email address and date of birth.
3. Following the emailed instructions to reset your password and log in.

If you’d like to update the email address linked to your account, our Customer Service team can assist in Live Chat, and once we’ve confirmed your account details, we’ll update your email so you can log in smoothly.

If you’re having trouble resetting your password, here are some quick solutions:

• Reset Link Expired: The link expires after 30 minutes. Request a new one if needed.
• Didn’t Receive the Email: Check your Spam/Junk folder, verify your registered email address, and ensure you entered it correctly during reset.
• Password Entry Problems: Double-check all security requirements, make sure passwords are case-sensitive, and that there are no extra spaces.
• Account Status: Your account must be verified and active. Restrictions like self-exclusion or cool-off periods may also temporarily prevent password resets